Instructions for working with clients

Frequently asked questions

Frequently asked questions

 

  • What does the term “overcapacity/excessive power” mean?
  • What does the term “excessive reactive power” mean?
  • What does the guaranteed supplier cost account for?
  • Does a customer bear losses if the billing period is longer or shorter than 30 days?
  • What does the term “billing capacity” stand for?
  • How and why do customers-households pay “billing capacity”?
  • Why isn’t the tariff system simpler and why different tariffs are included in it which make it more complicated?
  • Why are there consumption zones?
  • Does any other country uses block tariff?
  • Will the customers-households be able to pay one billing capacity at one period of the year and different one during other periods of the year (e.g. if they are absent from their home for several months, summer house owners, etc.)?
  • How can a customer – household find his connection approval document and see which capacity was allowed in his case?
  • Can a customer – household as for a change in approved capacity?
  • Who files an application for the decrease or increase of capacity?
  • How can a customer – household determine the level of capacity he needs?
  • What is the capacity of electrical home appliances ?
  • What is the role of automatic fuses in the enforcement of new regulations?
  • Who will check if a customer had the fuses adequate to his approved capacity installed?
  • Who sets the level of costs of connection to the electricity transmission or distribution system?
  • What does the cost of connection to the electricity transmission/distribution system include?
  • Who can I file an appeal with against the Decesion on the Approval of the Connection to the Electricity Transmission/Distribution System?
  • What are the different types of connections?
  • Who is obliged to unbundle books of account and what is the purpose of it?
News
Archive
Approval of Maximum Capacity Thresholds for Production Modules

BELGRADE, Thursday, February 1, 2024.
On the session held on February 1, 2024, the Council of the Energy Agency of the Republic of Serbia has adopted a decision on the approval of the decision of the Joint Stock Company “Elektromreža Srbije” which establishes Maximum Capacity Thresholds for Production Modules.

Approval of EMS Rules for Market Activities Suspension and Restoration

BELGRADE, Thursday, January 18, 2024.
On the session held on January 18, 2024, the Council of the Energy Agency of the Republic of Serbia has adopted a decision on the approval of Rules for Market Activities Suspension and Restoration which were drafted by the Transmission System Operator of the Republic of Serbia “Elektromreža Srbije” JSC.

Approval of Transportgas Srbija Gas Pipeline Transmission System Development Plan

BELGRADE, Thursday, December 21, 2023.
On the session held on December 21, 2023, the Council of the Energy Agency of the Republic of Serbia has adopted a decision on an approval of Gas Pipeline Transmission System Development Plan for 2022-2031 which was adopted by the transmission system operator Transportgas Srbija. Investments which are planned to be realized in the three-year period are included in the Plan.

Approval of “GAS BEČEJ” and “YUGOROSGAZ” Distribution System Development Plan

BELGRADE, Thursday, December 21, 2023.
On the session held on December 21, 2023, the Council of the Energy Agency of the Republic of Serbia has adopted a decision on an approval of the Distribution System Development Plan for 2023-2027 with an investment plan for 2023-2025 which was submitted by the natural gas distribution system operator “GAS BEČEJ” LLC and of the Distribution System Development Plan for 2023-2027 with an investment plan for 2023-2027 which was submitted by the natural gas distribution system operator “YUGOROSGAZ” JSC Beograd.

Criteria for Approval of Exemption for Connection of Production Units and Customers Facilities to Network

BELGRADE, Thursday, December 21, 2023.
On the session held on December 21, 2023, the Council of the Energy Agency of the Republic of Serbia has adopted a Decision on Establishment of Criteria for Approval of Exemption to Production Units Connection to Network and a Decision on Establishment of Criteria for Approval of Exemption to Customers Facilities Connection to Network.


Active suppliers for electricity supply
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Annual report 2022.
Instructions for working with clients